BeDesk v1.3.5 – PHP客户支持 & 帮助平台工单系统[精品源码]

BeDesk v1.3.5 – PHP客户支持 & 帮助平台工单系统[精品源码]

源码简介

在线演示

系统需求

更新日志

2020 October 02 – Version 1.3.5
Enhancements
Only one device can now be allowed to be logged into user account at the same time.
Changed default mailbox folders so it’s easier to see which tickets are assigned or unassigned.
“Pending” tickets will no longer be included in the count number next to folder name.
“Open” tickets will now have bold text so they it’s easier to tell “open” and “pending” tickets apart.
Tickets per page setting in tickets list will now be remembered.
Parent categories in “article grid” help center layout can now have articles as well as child categories.
Persist pagination and sort parameters between page reloads in ticket list.
Category page article list now can load more articles when scrolling down.
Don’t show folders that have no tickets in left sidebar of ticket list.
User tags will now be shown in conversation sidebar.
Tickets in search modal can now be sorted properly.
Same condition and action type can be now used multiple times in same trigger.
Automatically clear help center homepage cache after updating/deleting category or article.
If envato integration is enabled, individual purchases can now be added by code from account settings page.
Tags in article list can now be clicked and will filter article list by that tag.
Compatibility with new pusher API version.
Bug Fixes
Don’t count closed tickets toward ticket count of “mine” folder.
Fixed an issue where date range for ticket report might skip the first day sometimes.
Fixed an issue where agents would not be able to open notification subscription page sometimes.
Styling applied in conversation editor will now correctly appear in agent notification reply preview snippet.
Help center search page will now show correct total matched article count.
“Send and next ticket” action will no longer automatically open tickets that are assigned to someone else.
All text on ew ticket page will now be correctly translatable.
Fixed several article display issues on certain tablet sizes.

中文翻译

增强功能
现在仅允许一台设备同时登录到用户帐户。
更改了默认邮箱文件夹，因此可以更轻松地查看已分配或未分配的票证。
“待处理”票证将不再包含在文件夹名称旁边的计数中。
现在，“公开”票证将以粗体显示，因此更容易区分“公开”票证和“待处理”票证。
现在将记住故障单列表中每页的故障单设置。
现在，“文章网格”帮助中心布局中的父类别可以同时包含文章和子类别。
在故障单列表中的页面重新加载之间保持分页和排序参数。
类别页面文章列表现在可以在向下滚动时加载更多文章。
不要在票证列表的左侧栏中显示没有票证的文件夹。
用户标签现在将显示在对话侧边栏中。
现在可以对搜索模式中的票证进行正确排序。
现在，同一条件和动作类型可以在同一触发器中多次使用。
更新/删除类别或文章后，自动清除帮助中心主页缓存。
如果启用envato集成，现在可以通过帐户设置页面上的代码添加单个购买。
现在可以单击文章列表中的标签，并将按该标签过滤文章列表。
与新的Pusher API版本兼容。
Bug修复
不要将已关闭的票数计入“我的”文件夹的票数。
修复了故障单报告的日期范围有时会跳过第一天的问题。
修复了代理有时无法打开通知订阅页面的问题。
现在，在对话编辑器中应用的样式将正确显示在座席通知回复预览片段中。
帮助中心搜索页面现在将显示正确的总匹配文章数。
“发送和下一张票证”操作将不再自动打开分配给其他人的票证。
现在，ew票务页面上的所有文本都可以正确翻译。
修复了某些平板电脑尺寸上的几篇文章显示问题。

安装方法

if (!-d $request_filename){
 set $rule_0 1$rule_0;
}
if ($rule_0 = "1"){
rewrite ^/(.*)/$ /$1 permanent;
}
if (!-d $request_filename){
 set $rule_1 1$rule_1;
}
if (!-f $request_filename){
 set $rule_1 2$rule_1;
}
if ($rule_1 = "21"){
rewrite ^/ /index.php last;
}